Service
Technical Support
Practical help with configuration, drivers and daily operation.
Not every problem needs an engineer on site. Technical support covers the configuration questions, driver issues, network changes and operating problems that come up after installation, handled by the same team that supplies the equipment.
What it covers
- Configuration and driver assistance
- Network and connectivity troubleshooting
- Operating guidance for device features
- Escalation to an on-site visit where needed
Scope and cost are agreed before work starts
We do not publish standard rates or fixed contract tiers, because technical support varies with the machine, its age and how hard it is worked. Tell us what you are running and we will put the scope and the cost in writing first.