- Delivery and physical siting of the equipment
- Network and driver configuration
- Initial consumable fitting and test output
- Handover walkthrough for day-to-day operators
Service & support
The machine is the easy part.
Anyone can sell a photocopier. What decides whether it was a good purchase is what happens in the three years afterwards — and that is the part Pros Link keeps in-house.
How it works
One relationship, from specification to repair.
Equipment problems are rarely just equipment problems. Keeping specification, installation, supply and service under one roof is what stops them becoming somebody else's responsibility.
- Before01
Specification
We size the machine against your actual volumes rather than the largest one that fits the budget.
- Day one02
Installation
Delivered, sited, connected to your network and handed over to the people who will use it.
- Ongoing03
Maintenance & supply
Scheduled servicing and consumables that arrive before you run out, not after.
- When it matters04
Repair & support
Diagnosis and repair by technicians who work on these machines every week.
What we do
Five disciplines, one team.
- Preventive and scheduled service visits
- Cleaning, calibration and consumable checks
- Wear-part inspection and replacement
- Advice on service intervals for your usage volume
- Fault diagnosis on Rongda, Sindoh and Janibis equipment
- Component-level repair and part replacement
- Parts sourced through Pros Link's own supply chain
- Post-repair testing before the machine goes back into service
- Configuration and driver assistance
- Network and connectivity troubleshooting
- Operating guidance for device features
- Escalation to an on-site visit where needed
- Consumable reordering and supply continuity
- Quotations for additional or replacement equipment
- Service scheduling and coordination
- A single point of contact across your installed base
Straight answer
We do not publish response times.
Because a number on a website is not a commitment — it is marketing. What a service call actually takes depends on the machine, the fault and where you are. Ask us about your situation and we will tell you what is realistic before you buy, not after.
- Brands we serviceRongda, Sindoh and Janibis equipment — the lines we distribute and know.
- Parts supplyPrintheads, drum units, rollers and fuser units sourced through our own supply chain.
- Where we reachKarachi head office, with sales and after-sales support across Pakistan.